Kikriya Privacy Policy — Your Data, Protected

Welcome to Kikriya's Privacy Policy. Kikriya ("we", "us", "the platform") is committed to protecting the personal information of every player who registers and plays on our platform at kikriya.app. This Privacy Policy explains what personal data Kikriya collects, how it is used, who it may be shared with, and what rights you have over your own information.

This policy applies to all users of the Kikriya website and mobile application, including players based in Bangladesh. By creating an account or using any Kikriya service, you acknowledge that you have read and understood this Privacy Policy.

Kikriya processes personal data in accordance with applicable data protection laws and our licensing obligations. We are committed to being transparent about our data practices — if something in this policy is unclear, our support team is always available to explain it.

Kikriya collects personal data in several ways — directly from you when you register or use our services, automatically through your use of the platform, and occasionally from third-party sources where permitted by law. Here is a breakdown of the categories of data we collect:

Kikriya uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main ways Kikriya uses your personal data include:

• Account Management: To create, maintain, and manage your Kikriya player account, including processing your registration and verifying your identity.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions you make on the Kikriya platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our support channels.
• Legal Compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other legal obligations applicable to Kikriya's gaming licence.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support and tools.
• Platform Improvement: To analyse usage patterns and improve the Kikriya platform, games, and overall player experience.
• Marketing Communications: To send you promotional offers, bonuses, and updates about Kikriya — but only where you have given your consent to receive such communications.

You can opt out of marketing communications from Kikriya at any time by updating your preferences in your account settings or by contacting our support team.

Kikriya processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfil our contract with you — that is, to provide the Kikriya gaming services you have signed up for.
• Legal Obligation: Kikriya is required by law to collect and retain certain data, including for AML compliance, KYC verification, and gaming licence conditions.
• Legitimate Interests: Kikriya processes some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Where Kikriya relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time.

Kikriya does not sell your personal data. However, we do share data with carefully selected third parties where necessary to operate our platform and comply with legal requirements. These include:

• Payment Processors: To facilitate deposits and withdrawals, Kikriya shares necessary financial data with our payment service providers. These providers are contractually bound to handle your data securely.
• Identity Verification Providers: Kikriya uses third-party KYC services to verify player identities. These providers process your verification documents under strict data protection agreements.
• Game Software Providers: Some games on the Kikriya platform are provided by third-party game studios. These providers may receive anonymised gameplay data for technical and licensing purposes.
• Regulatory Authorities: Kikriya may be required to share player data with gaming regulators, law enforcement agencies, or other government bodies where required by law.
• Fraud Prevention Services: Kikriya uses specialist fraud detection services that may process certain technical and behavioural data to identify suspicious activity.

All third parties with whom Kikriya shares personal data are required to implement appropriate security measures and to use the data only for the specific purposes for which it was shared.

Kikriya uses cookies and similar tracking technologies to improve your experience on our platform, analyse usage patterns, and support security functions. Here is what you need to know:

• Essential Cookies: These are required for the Kikriya platform to function correctly. They manage your login session, remember your preferences, and ensure secure access to your account. These cannot be disabled.
• Analytics Cookies: Kikriya uses analytics tools to understand how players use the platform — which pages are visited most, where players encounter issues, and how we can improve the overall experience. This data is aggregated and anonymised.
• Functional Cookies: These cookies remember your settings and preferences, such as your preferred language or display options, so you do not have to reset them every time you visit.
• Marketing Cookies: Where you have consented, Kikriya may use cookies to deliver relevant promotional content. You can withdraw this consent at any time through your browser settings or account preferences.

Kikriya retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five years after account closure, as required by AML and gaming licence regulations.
• Transaction Records: Financial transaction data is retained for a minimum of five years to comply with anti-money laundering legislation.
• KYC Documents: Identity verification documents are retained for the period required by our licensing authority, typically five years from the date of verification.
• Support Communications: Customer support records are retained for up to three years after the last interaction.
• Technical & Usage Data: Anonymised analytics data may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, Kikriya securely deletes or anonymises it in accordance with our data disposal procedures.

Kikriya respects your rights over your personal data. Depending on applicable law, you may have the following rights:

• Right of Access: You can request a copy of the personal data Kikriya holds about you at any time.
• Right to Rectification: If any of your personal data held by Kikriya is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that Kikriya delete your personal data. Note that some data must be retained to comply with legal obligations.
• Right to Restrict Processing: You can ask Kikriya to limit how we use your data in certain situations, for example while a dispute is being resolved.
• Right to Data Portability: You can request that Kikriya provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You can object to Kikriya processing your data for direct marketing purposes at any time, and we will stop immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact Kikriya's support team at [email protected]. We will respond to all valid requests within 30 days.

Kikriya's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on the Kikriya platform or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, Kikriya will promptly investigate, close the account if confirmed, and securely delete any personal data collected from the minor in question.

Kikriya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Kikriya platform.
• Encrypted storage of sensitive data including passwords and payment information.
• Strict access controls ensuring only authorised Kikriya personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of the Kikriya platform and infrastructure.
• Two-factor authentication (2FA) available for all player accounts to add an extra layer of login security.
• Continuous monitoring of platform activity for signs of unauthorised access or suspicious behaviour.

While Kikriya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Kikriya account and to enable two-factor authentication.

Kikriya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, Kikriya will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how Kikriya protects your information.

Continued use of the Kikriya platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Kikriya handles your personal data, please get in touch with us. Our team is available 24/7 and will be happy to help.

• Email: [email protected]
• Live Chat: Available through the Kikriya platform after logging in to your account.
• FAQ: Visit our FAQ page for quick answers to common privacy questions.